At Western Window Systems, we’re committed to helping our dealer partners save time and stay in the know, so we’re sharing a few tips to help you get the most from your delivery.

Delivery Details

1. You will receive a scheduling call on the day your order is due to leave our facility (if no answer, carrier will leave a message).
2. To prevent a delivery delay — or re-delivery fee — return the scheduling call within three hours.
3. All shipments include a standard tracking number and a link to the carrier’s website.
4. To track your order, contact your inside sales representative.

What to Do When Your Order Arrives

5. Verify your company information and order number are correct by consulting the accompanying shipping manifest.
6. To ensure you have received all the crates in your order, check the carrier’s Bill of Lading (BoL).
7. If there is noticeable damage to the crate but not to the product inside, write “damaged crate” on the BoL. Include the number of damaged crates.
8. If both the crate and product are damaged, take pictures before unloading and after unloading. Then call your inside sales representative as soon as possible for service or replacement.
9. If no damage issues are noted and you have signed the BoL, your delivery is complete. All products must be inspected within 48 hours.

Offloading Product

10. Crates can weigh up to 5,000 pounds. Customers are responsible for providing the manpower and equipment to unload crates safely at the time of delivery.
11. Common carriers are not responsible for offloading product, providing glass transportation equipment, or checking paperwork.
12. Lift gates will not be provided.
13. We recommend choosing a safe and even location to offload the truck.
14. You have three hours to unload your product before incurring an extra charge for additional time.
15. You are responsible for dunnage removal. If loose packing material or debris is left to the common carrier to dispose of, you will be charged a minimum dunnage removal fee of $75.

For more information, contact your Western Window Systems representative.